DeFlare Guarantees Returns Hassle-Free, Simple and Easy!

We want you to be happy and if you are not completely satisfied with your purchase, we have a 30 day return period since the placement of your order. All returns are subjected to store credit only, that can be used anytime with no expiration date!

Returns are free if the issue is on our end; however, if the return is due to a customer preference or error, return shipping costs will apply along with a restock fee up to 20% depending on the situation.

Returns are processed within 3-5 business days after we receive your return.

Please note that we do not offer refunds, only store credit.

Damaged and/or used products due to Customer End are not returnable.

 

 

Fraud Prevention & Order Verification

To protect our customers from fraud and unauthorized card use, orders may be flagged by our payment processor or fraud-detection system for additional verification before they are processed or shipped.

If your order is flagged, we will contact you by email and may request one or more of the following:

• A photo or scan of a valid, government-issued photo ID (to confirm the name and billing/shipping address match the order)
• A photo of the payment card used for the order, with only the last 4 digits and cardholder name visible — please cover the full card number, CVV, and expiration date before sending

This information is used solely to verify your identity and prevent unauthorized transactions. It is reviewed by our fraud prevention team, is not stored longer than necessary for verification, and is not shared with third parties except as required to process your order or comply with law.

We reserve the right to cancel and refund any order if requested verification is not received within 7 days, or if the information provided does not sufficiently confirm the order's legitimacy. Submitting verification does not guarantee an order will be approved.

If you have questions or concerns about this process, contact us at Info@ShopDeFlare.com.